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Privacy Policy

This Privacy Policy applies to all users of jet4bet via jet-4-bet.com, including players and website visitors. The document explains how we collect, use, store, and protect your personal information. The policy is effective as of 1 April 2025, and covers our processing of data in compliance with relevant Australian laws and industry standards.

Who We Are

jet4bet is operated by Hollycorn N.V., a company legally registered under the laws of Curaçao, with registration number 144359. Our registered office is located at:

  • Legal Address: Scharlooweg 39, Willemstad, Curaçao
  • Registration Number: 144359 (Curaçao Gaming Control Board)
  • iGaming License: OGL/2023/176/0095, valid through 2025

For all data protection matters, you may contact our Data Protection Officer at [email protected]. Our support team is available to address any privacy concerns regarding your use of jet-4-bet.com.

What Personal Data We Collect

  • Personal Identification Data: Includes your full name, email address, phone number, physical address, date of birth, and other details required for account creation, KYC/AML compliance, and service provision.
  • Technical Data: Such as IP addresses, device identifiers (browser, OS, hardware), access logs, and usage timestamps-collected to improve site security and functionality.
  • Payment and Financial Data: Includes payment card or e-wallet details, transaction histories, deposit/withdrawal records, bet amounts, and verification documents-managed strictly for secure transactions and anti-fraud measures.
  • Behavioural and Usage Data: Covers your betting history, gaming preferences, clickstreams, device actions, and communications on jet-4-bet.com for account integrity and service enhancement.
  • Cookies and Tracking Technologies: jet4bet utilizes cookies and similar technologies to facilitate essential site functions, gather usage analytics, remember preferences, deliver targeted content, and help with marketing initiatives. See "Cookies & Tracking Technologies" for more detail.

We collect data both directly (user submissions, account creation) and automatically (via system logs, tracking technologies), ensuring compliance with AU data privacy requirements and sector best practices.

Legal Basis for Processing

  1. User Consent: We process your data when you provide explicit consent, such as when you accept this policy, sign up for marketing communications, or participate in promotions.
  2. Contractual Necessity: Data is processed as necessary to fulfill our contractual obligations, including providing gaming services, processing payments, administering your account, and supporting your use of jet-4-bet.com.
  3. Legal Obligation: We may process your information to meet legal and regulatory requirements such as KYC (Know Your Customer), AML (Anti-Money Laundering) duties, and tax or gambling authority reporting.
  4. Legitimate Interests: Processing may occur to prevent fraud, ensure security, analyse and enhance our service features, enforce our terms, and conduct internal business operations, provided such processing does not unduly impact your rights.

Regional Compliance Note: In line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), your consent will be specifically sought wherever required and all statutory obligations fully met.

Purpose of Processing

  • Provision of Services: To establish and manage your gaming account, provide access to casino features, facilitate transactions, and deliver customer support.
  • Compliance and Risk Management: Fulfilling regulatory requirements (KYC/AML), preventing fraud, and ensuring responsible gambling practices in accordance with AU regulations.
  • Service Improvement & Analytics: Analysing aggregated user data for platform security, technical performance, user experience enhancements, and troubleshooting purposes.
  • Marketing and Communication: With your consent, sending promotional materials, offers, and updates related to jet-4-bet.com. You may opt-out at any time via preference settings or our support contact.
  • Legal Protection: As needed to address disputes, enforce our terms, or protect our legal interests and those of our users.

Disclosure & Sharing

  1. Payment Processors and Financial Institutions: Data may be shared with payment service providers as required to process deposits, withdrawals, and payment verifications securely.
  2. Service Providers: We engage third-party vendors (IT, customer support, analytics, hosting) who process data strictly on our behalf and according to robust confidentiality agreements.
  3. Regulators and Legal Authorities: Disclosure may occur in accordance with regulatory requirements, lawful requests, or investigations conducted by Australian or Curaçao authorities (including the Curaçao Gaming Control Board).
  4. Affiliates and Advertising Networks: With your explicit consent, we may share select data with trusted affiliates or advertising platforms for the delivery of relevant promotional content. Such sharing is strictly optional and subject to separate consent.

Protective Clauses: All recipients are contractually obligated to adopt adequate data protection standards. We never sell, rent, or otherwise exchange your personal data for unrelated commercial gain.

International Transfers

  • Data Destinations: As our operational headquarters are based in Curaçao and service partners may be globally distributed, some data may be accessed or processed outside Australia, primarily within the European Economic Area (EEA), Caribbean, and trusted technology jurisdictions.
  • Safeguards: We implement measures to ensure your information remains secure during international transfers, including:
    • Standard Contractual Clauses (SCCs) for partners in jurisdictions without Australian adequacy decisions;
    • Vendor due diligence and regular risk assessments;
    • Data minimisation and purpose-limitation controls.

Regional Compliance Note: Data transfers comply with Australian Privacy Principle 8, ensuring cross-border disclosures maintain substantially similar privacy protections as under Australian law.

Data Retention

  1. Personal Data: Retained for as long as your account stays active and as required to meet regulatory or contractual obligations; typically no longer than five (5) years from account closure to comply with AU, AML, and Curaçao iGaming rules.
  2. Technical and Behavioural Data: Maintained only as long as necessary for the purposes outlined in this policy. Usage and log files are usually kept for up to 24 months unless required for law enforcement or legitimate business interests.
  3. Financial Records: Retained for at least 5 years in line with AML/CTF legislative requirements.
  4. Deletion Requests: Upon verified user request, or when the purpose of processing lapses, data will be deleted or anonymized unless further retention is mandated by law.

Criteria: Data is erased on user request, account inactivity thresholds, legal expiration, or upon exercise of the right to erasure, unless statutory retention applies.

Your Rights

  • Access: You have the right to request confirmation of whether jet4bet holds your personal data, and to receive access to such data in intelligible electronic format.
  • Correction: The right to correct, update, or complete inaccurate or incomplete personal information held about you.
  • Deletion/Erasure: Subject to statutory requirements, you may request deletion of your data (right to be forgotten) where processing is unlawful, consent has been withdrawn, or data is no longer needed.
  • Restriction: You may request temporary limitation of processing pending the resolution of accuracy or objection concerns.
  • Objection: The right to object, on legitimate grounds, to processing for direct marketing or certain other purposes.
  • Data Portability: You may obtain and reuse your personal data across different services, provided in a structured, commonly used, and machine-readable format.
  • Withdrawal of Consent: Where consent is the legal basis, you may withdraw it at any time for future processing. This does not affect the lawfulness of processing prior to withdrawal.

To exercise any right, please contact our Data Protection Officer at [email protected]. We will respond within 30 days as required by law.

Cookies & Tracking Technologies

  • Session Cookies: Temporary cookies essential to site functionality; deleted once your browser is closed.
  • Persistent Cookies: Remain on your device for predefined periods (up to 12 months) to remember preferences and facilitate faster access.
  • Third-Party Cookies: Used by external analytics providers (e.g., Google Analytics), payment processors, and advertising partners for aggregated analytics, site protection, and targeted marketing. Such use is subject to your consent.
  • Purposes: Ensuring account security, saving user settings, analyzing usage trends, delivering advertisements, and improving overall site performance.
  • Management: Users can manage cookie preferences via browser settings or through jet4bet's on-site privacy controls. Disabling certain cookies may affect the availability of site features.

For comprehensive information on managing cookies, see browser support guidelines or contact our support ([email protected]).

Data Security

  1. Technical Measures: All data transmissions on jet-4-bet.com are secured with SSL/TLS encryption. Sensitive information (e.g., payment details, KYC documents) is encrypted at rest and in transit.
  2. Organizational Controls: Access to data is strictly limited to authorized personnel under role-based access controls. Staff undergo regular privacy and security training, and adherence is monitored through internal audits.
  3. System Auditing: Security controls are periodically reviewed and tested against new threats, with incident response procedures in place for potential data breaches.

We adopt industry-standard safeguards to meet both AU and Curaçao data protection norms. However, no system can guarantee absolute security. Users are encouraged to maintain the confidentiality of their account credentials.

Complaints & Contacts

For all privacy-related queries or complaints, please contact the Data Protection Officer at [email protected]. We are committed to resolving all concerns promptly and transparently in accordance with the Australian Privacy Principles.

  1. Complaint Handling: Upon receipt of a privacy complaint, we will acknowledge it within 7 days and aim to resolve the issue within 30 days. Complaints will be investigated by designated privacy personnel, and outcomes will be communicated in writing.
  2. Escalation: If you are unsatisfied with our response, you may raise the matter with the Office of the Australian Information Commissioner (OAIC). For regulatory matters relating to our Curaçao license, you may also contact the Curaçao Gaming Control Board.

For general support about jet4bet services on jet-4-bet.com, use [email protected].

Updates

This Privacy Policy may be amended to comply with legislative changes, regulatory guidance, or operational updates. Material changes will be notified via prominent notices on jet-4-bet.com and/or email communications to registered users prior to the revision becoming effective. The latest version is always available at jet-4-bet.com/privacy. Last revised: 1 April 2025.